We respect each individual’s right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. WE WILL NEVER SELL YOUR INFORMATION, This statement applies solely to information collected at www.clearlypets.com

Part I. Information Collection

We collect information through our web site at several points. We do not actively market to children, and we never knowingly ask a child under 18 to divulge personal information.

Part II. Information Usage

We may offer links to other web sites. Please note: When you click on links to other web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our web site may offer contests, forums or message boards. Please be advised that information posted in these venues becomes public knowledge.

Shipping Information.

We ship direct from the manufacturer which is how we keep our prices low. Shipping times varies depending on where the item is shipping from. Standard shipping can take from 4-15 days. Upgraded shipping takes from 4-10 days.

Part III. Problem Resolution

If problems arise, users may contact our customer service team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling 512-496-0496.

Returns Policy

You can cancel your order anytime before it ships. Once the order has been shipped it cannot be cancelled.

You can return new, unopened items from a cancelled order within 12weeks after they have been

delivered to you. You must contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it to setup a return authorization, otherwise the return will not be accepted. Items should be returned in their original packaging.

If you have any questions or concerns about anything in our terms of service please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Thanks,

Clearly Pets Team